Begins from the date a specific version is released and lasts until the next version is released. All customer support services are available.
Begins when a newer version is released and ends after 2 years.
Remains available for 7 years after Extended Support ends. This includes the Knowledge Base articles, technical documentation, and discussion forums.
All support, including online resources, ends 7 years after the release date of a replacement version.
|Type of Support||Current||Extended||Self-Service|
|Product documentation, Knowledge Base articles, and discussion forum.|
|Full support including product updates for critical security and functional bugs, and compatibility issues introduced by Windows updates.|
|Product updates, including new features, improved OS support, security, and other functionality improvements.|
|Access to customer support team via online resources.|
We recommend using the latest version of the program to receive the best user experience and receive the latest enhancements, bug fixes, and security patches.
For trial version users support is only offered for the most current release.
|Product||Released||Extended Support Start||Extended Support End||End of Support|
|ShortKeys 5 release||ShortKeys 5 release + 2 years|
|30 July 2021||ShortKeys 5 release||ShortKeys 5 release + 2 years|
|13 April 2020||30 July 2021||30 July 2023||30 July 2028|
Insight Software Solutions reserves the right to make changes to this Support Policy.